Terms & Conditions

1. Applicability

These Terms & Conditions apply to all quotations, offers, services, and agreements provided by the party operating under the name SIRO LABS ("SIRO LABS") to its clients, unless expressly agreed otherwise in writing.

By accepting a quotation or engaging our services, the client agrees to these Terms & Conditions. Any general terms of the client are not applicable unless explicitly accepted in writing by SIRO LABS.

2. Definitions

• SIRO LABS: the party operating under the name SIRO LABS and providing the services described in these Terms & Conditions.

• Client / Customer: the natural person or organisation that requests a quotation from, or enters into an agreement with, SIRO LABS.

• Services: all work performed by SIRO LABS for the client, including but not limited to websites, web apps, AI solutions, AI creatives, automation, and digital marketing.

3. Offers and Agreements

Quotations and offers issued by SIRO LABS are non-binding and may include a stated validity period. If no period is stated, quotations are valid for a reasonable time from the date of issue.

An agreement becomes effective once the client has accepted a quotation in writing (including by email) or once SIRO LABS has started performing the requested work with the client's approval.

Obvious errors or mistakes in an offer or quotation do not bind SIRO LABS.

4. Payment Terms

Invoices must be paid within 14 days of the invoice date, unless otherwise agreed in writing.

If payment is late, SIRO LABS may charge reasonable interest and reasonable recovery costs, to the extent permitted by the applicable law.

SIRO LABS may suspend or postpone services or the delivery of work until all outstanding invoices have been settled.

5. Delivery and Client Responsibilities

SIRO LABS will make reasonable efforts to meet the timelines agreed with the client. Communicated timelines are indicative and not strict deadlines unless expressly agreed otherwise in writing.

The client is responsible for providing accurate and complete information, content, materials, access, and approvals required for the service in a timely manner.

Delays caused by missing information, late approvals, or insufficient cooperation from the client are not the responsibility of SIRO LABS and may result in adjusted timelines or additional costs.

6. Intellectual Property

All intellectual property rights in the software, source code, designs, documents, content, creative work, and other deliverables developed by SIRO LABS remain the property of SIRO LABS unless otherwise agreed in writing.

Usage rights granted to the client may depend on full payment of the relevant invoices and on the terms set out in the written agreement or quotation.

Unless otherwise agreed in writing, SIRO LABS retains the right to use general knowledge, methods, and techniques developed during the project, and to reference the delivered work as part of its portfolio.

7. Confidentiality

SIRO LABS and the client undertake to treat all confidential information shared in the context of the agreement with due care and not to disclose it to third parties without prior written consent, except where disclosure is required by applicable law.

This confidentiality obligation continues to apply after the agreement has ended.

8. Liability

To the extent permitted by the applicable law, SIRO LABS is not liable for any indirect damages, including but not limited to loss of profit, loss of turnover, loss of data, missed savings, reputational damage, or damage due to business interruption.

To the extent permitted by the applicable law, the total liability of SIRO LABS is limited to the amount actually paid by the client for the specific service or assignment to which the claim relates.

These limitations do not apply where liability cannot be excluded or limited under the applicable law.

9. Termination

Either party may terminate the agreement in writing if the other party materially fails to comply with its obligations and does not remedy this within a reasonable period after being formally notified.

In the event of termination, the client remains obliged to pay for all work already carried out and costs already incurred by SIRO LABS up to the moment of termination.

10. Force Majeure

SIRO LABS is not liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to internet or hosting outages, third-party platform failures, illness, strikes, government measures, or other unforeseen events.

During such circumstances, the obligations of SIRO LABS are suspended. If the situation continues for a prolonged period, both parties may terminate the agreement in writing without any obligation to pay damages.

11. Governing Law

The applicable law shall be determined based on the location and legal status of SIRO LABS and the applicable regulations.

Any disputes will be handled in accordance with the applicable legal framework and, where possible, resolved amicably between the parties.

12. Privacy and Cookies

The processing of personal data by SIRO LABS is described in our Privacy Policy. The use of cookies on our website is explained in our Cookie Policy. Both documents form part of the relationship between SIRO LABS and the client where relevant.

13. Contact

For any questions about these Terms & Conditions, please contact SIRO LABS using the contact details available on our website.